Orders processed, exceptions handled
Orders moved across systems, stock checked, exceptions handled — fewer dropped orders and far less manual ops.
The challenge
Orders flowed between store, inventory and shipping through manual handoffs. Out-of-stock items and bad addresses caused delays — and the occasional dropped order.
They needed orders to move through the systems on their own, with the exceptions caught before they shipped.
How it works
What the agent does
- 1
Takes orders across systems
Coordinates store, inventory and shipping so an order isn't re-keyed three times.
- 2
Checks stock and addresses
Catches out-of-stock items and bad addresses before they turn into a delay.
- 3
Handles the exceptions
Resolves the routine problems itself and escalates only what genuinely needs a person.
- 4
Keeps the order moving
Coordinates the handoffs end to end, without someone watching every step.
See it
Inside the deployment
Outcomes
What changed
“The order moves through the systems on its own — nobody babysitting every step.”
Status
Moving orders across store, inventory and shipping — handling the exceptions and escalating the rest.
More case studies
More agents in production
Every overdue invoice followed up automatically — in the company's tone, escalating when it needs to, stopping the moment it's paid.
Read case study →Complaints caught across every channel before they reach a public review — routed to the right person with a reply already drafted.
Read case study →Inbound inquiries answered, qualified and quoted in minutes — instead of next business day, after the deal's gone cold.
Read case study →Receipts, invoices and statements read, coded and filed — invoice versions tracked, no manual data entry.
Read case study →Payments matched to invoices at volume, mismatches flagged and chased — month-end in days instead of weeks.
Read case study →
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