Field notes
Notes on shipping production AI
For CTOs and technical founders who've seen a pilot die in staging. No hype — just what works.
AI Agents for Customer Support: What Actually Works
What AI agents can safely handle in customer support today, where they still need a human, and how to add one to your helpdesk without the hallucination risk.
Jul 2, 2026
How to Build AI Agents That Ship to Production
A practical guide to building AI agents that survive real operations — not just a demo that dies in staging.
Jul 2, 2026
What Is AI Automation? A Guide for Business Owners
What AI automation actually means, how it differs from traditional automation and AI agents, a worked example with real numbers, and how to tell if your business has a genuine use case for it.
Jul 2, 2026
AI: Build, Buy, or Wait? A Mid-Market Decision Guide
Most AI tools you can buy. Some you should build. A few you should skip entirely. Here's how to tell which is which — before you spend.
Jun 4, 2026
Why Most AI Pilots Never Reach Production (And How to Fix It)
AI pilots die in the same three places — no output checks, no tests, no handoff. Here's what breaks, and what a production-ready build does differently.
Jun 4, 2026
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